Privacy Policy

1. Introduction

Elevate UGC Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

We are registered with the Information Commissioner's Office (ICO). Registration number: [ICO NUMBER PENDING]. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

3. What Data We Collect

We may collect the following personal data:

• Contact Form Submissions: Name, email address, brand/company name, and your message. Collected when you submit our contact form.
• Newsletter Subscriptions: Email address. Collected when you subscribe to our newsletter.
• Technical Data: IP address, browser type, operating system, and browsing behaviour on our website. Collected automatically via cookies and server logs.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries — Processing your contact form submissions and replying within 24–48 hours. Legal basis: Legitimate interest.
• To send marketing communications — Sending newsletters to subscribers. Legal basis: Consent. You may withdraw consent at any time.
• To improve our website — Analysing technical data to enhance user experience. Legal basis: Legitimate interest.
• To comply with legal obligations — Maintaining records as required by UK law.

We will never sell, rent, or share your personal data with third parties for their marketing purposes.

5. Data Storage and Security

Your data is stored securely on encrypted servers. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/SSL)
• Password-protected access to administrative systems
• Regular security reviews
• Restricted access to personal data on a need-to-know basis

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Newsletter subscriptions are retained until you unsubscribe. We review and delete data that is no longer needed on a regular basis.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing — Request limitation of how we use your data.
• Right to Data Portability — Request your data in a structured, machine-readable format.
• Right to Object — Object to processing based on legitimate interest.
• Right to Withdraw Consent — Withdraw consent for newsletter marketing at any time.

To exercise any of these rights, please contact us at office@elevateugc.co.uk. We will respond within one month of receiving your request.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies — Required for the website to function properly (e.g., session management).
• Analytics Cookies — Help us understand how visitors use our site so we can improve it.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: